Privacy Policy

Last Updated: August 01, 2024

Welcome to Amd Customer. We are committed to protecting your privacy and ensuring you have a positive experience when using our mobile application.

1. Information We Collect

To provide our services effectively, we collect the following types of information:

• Personal Information: Name, phone number, and address provided during registration or service booking.
• Location Data: We collect precise and coarse location data to help our technicians navigate to your site and to improve service accuracy.
• Media Files: We request access to your device's images and videos so you can upload photos or clips of equipment issues for technical diagnosis.
• Device Information: Basic information about your mobile device for technical support and app performance monitoring.

2. How We Use Your Information

We use the collected data for the following purposes:

• To process and manage your service tickets for medical and water treatment systems.
• To share your location and contact details with authorized technical experts assigned to your request.
• To allow remote troubleshooting via uploaded photos and videos.
• To send you important notifications regarding your ticket status.

3. Data Sharing and Disclosure

We do not sell your personal information. We only share your data with:

• Authorized service technicians and technical teams within our organization.
• Cloud service providers (like Firebase) used for app functionality and notifications.

4. Data Retention and Deletion

We retain your information as long as your account is active. You have the right to delete your account at any time through the "Account" section in the app. Upon deletion, your personal data will be permanently removed from our active databases.

5. Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Children's Privacy

Our app is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@thangthangtechnology.com
Address: NO 14/A , Second Floor ,Bawga Theik Street, Mayangone Tsp,Yangon Region